Accurately and efficiently update patron information using ACSC system and casino based facility software.downloadable credits, flash play, win/loss statements, direct mail offers, table games available, and promotional events occurring). Answer basic customer questions concerning gaming machines, table games, and promotional events (e.g.

Explain tiered card and rewards system and how to ensure patrons are receiving credit for their play.

Assist patrons at the Players Club desk or kiosk with creating new accounts, reprinting cards for existing accounts, and facilitating PIN resets.